FAQs – Frequently Wrapped Questions
Frequently Wrapped Questions
Got questions? We’re here with answers - and a touch of Himalayan calm.
About Our Products
Q: Are your pashminas really handmade?
Yes. Every MAHA pashmina is handwoven in Nepal using traditional looms, often in small family workshops. Many are 100% pashmina wool; some are blended with fine wool or silk for added durability and accessibility.
Q: What’s Lokta paper?
Lokta is a tree-free, sustainable paper made from the bark of a wild Himalayan shrub. Handmade by women’s cooperatives in Nepal, it’s used in our journals, vow books, wrapping paper, and elegant gift packaging.
Q: What’s inside the gift sets?
Our gift sets vary, but often include a curated mix of pashmina accessories, Lokta paper goods, incense, prayer flags, and artisan-made decor. Everything is carefully bundled with intention and ready to give as a gift.
Q: Do you use natural dyes?
Yes, most of our scarves are dyed with natural ingredients like herbs, roots, and minerals in small Nepali dye houses. These variations are what make them truly one of a kind.
Sourcing & Impact
Q: Who makes your products?
Our items are handmade by skilled artisans in Nepal, including women’s groups, traditional weavers, and a visually impaired incense maker. Every purchase supports these communities directly.
Q: Are your products sustainable?
Yes. Sustainability is part of our DNA - from plastic-free packaging to tree-free Lokta paper and small-batch production, every step is designed with the Earth in mind.
Shipping & Warehousing
Q: Where do you ship from?
We ship from three hubs: Maryland (USA), Glasgow (UK), and Kathmandu (Nepal). Your order is usually fulfilled from the location closest to you for faster and more eco-conscious delivery.
Q: Do you ship internationally?
Yes, we ship to most countries from our U.S., U.K., or Nepal warehouses. Shipping rates and delivery times may vary based on your location.
Q: What’s your return policy?
We accept returns of non-custom, unused items within 14 days of delivery. Customized and digital products are final sale. If you need help, just email us. We’re kind humans on the other side.
Custom & Corporate Orders
Q: Can I place a custom or bulk order?
Absolutely! We offer custom gifting for weddings, rituals, and milestones, and also provide corporate gifting with co-branded options. Email us at corporate@mahatreasures.com to get started.